Terms & Conditions

Using our priting service

Terms and Conditions

Please read carefully this terms & conditions and use our canvas printing service only if you accept them.

1 - About Us
The Canvas Print Studio is a trading name of Sole Trader Nadezda Osborne.
2 - Copyright
Please make sure you have the right to reproduce the picture you are supplying to us into canvas print. In case of private photos it is the person that presses the camera button that has the copyright to the photo. If you are planning to use the photo where you are not sure if you do have the right please contact the author/source of the image and confirm that usage of their photo is not prohibited for this purpose. We can not be held liable for any breach of copyright law based on the assumption that the customer has obtained right licence before placing the order which is acknowledged at the last stage of the order. We reserve the right to refuse reproduction of your image for any other reason (including adult content, racial discrimination, poor quality). In such case you will receive full refund.
3 - Supplied Artwork
We make every effort to make sure your image is reproduced in best possible way. All materials contained on this website is designed to give you an idea of what to expect from our service. This should be treated as a guide only. The quality of the reproduction depends on variety of factors. Our ordering system is designed to give an indication only and should not be treated as a 100% representation of your product. The colour reproduction may vary from your screen as it is based on a different way of displaying colour and depends largely on monitor and operating system settings.
4 - Your Personal Information
To fulfil your order we need to collect some personal information from you in order to fulfil your order. This will include your name, address and contact details. We need this information to fulfil your order and/or contact you if there are any problems. Our servers automatically for security/statistical/marketing purposes record the information about your IP address, geographical information, your browser/operating system type. Your details are treated as strictly confidential and are not shared with any third party excluding for delivery arrangements.
5 - Payments/Prices
All our prices do not include VAT. At the moment we are offering two ways of payments: Paypal and Bank Transfer. We do not see or store your credit/payment details. If you need any additional information regarding their policies, please refer to www.paypal.com. As a standard we ship your canvas as soon as your Bank Transfer has cleared.
6 - Delivery
We aim to despatch your finished canvas prints within 3-5 working days after your pdf approval. To offer best delivery schedule a combination of services is used depending on the size/weight of your order. This include but are not limited to: Royal Mail Special Delivery/Parcel Force service, APC Overnight.
7 - Returns
We would like you to enjoy your canvas prints. We can not accept the cancellation or changes to bespoke products, which are printed solely for you from your own photos. Full refund will be issued or replacement sent if: - goods are damaged in transport, - items are lost in the post, - there are quality issues with the canvas/frames but not related to the colour/resolution. Any problems with the products must be reported within 3 days of delivery. In order to obtain refund/replacement the products must be sent back to us at your cost. What does not qualify for quality based refund/replacement: - colour variation between your monitor and product, - low quality prints (pixelation) - this is based on your provided artwork and its quality (resolution) Our decision is final.
8 - Changes to these Terms
From time to time this terms & conditions maybe updated to provide better canvas photo printing service. Please check this page from time to time to make sure you are aware of any changes. Any changes take effect from the time when they are published on this page.
9 - Contact
This site is operated by The Canvas Print Studio, located at 34 Staddlestone Circle, Herford, HR2 6SB. You can get in touch by either contacting us via website form, telephone on 01432 355467 or by email: design@thecanvasprintstudio.co.uk. Please contact us if you require any additional information regarding any section of this website.