Get in Touch With Us

Got a question about something you've read here, spotted an offer that's changed, or want to suggest a brand for us to look at? This page covers how to reach us, what we can realistically help with, and what to expect once you do.

The Best Way to Reach Us

Email is the most reliable route. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to do the work for us. Try to give us a bit of context up front (which page you're referring to, what you noticed, or what you're trying to find out). It helps us reply properly rather than sending back something generic.

We aim to get back to most messages within two working days. Some queries take a little longer if they need checking against a brand's current terms, but we always follow up.

What We Can Help With

• Site accuracy — If a welcome offer, wagering condition or rating on one of our pages looks out of date, tell us. Offers from operators such as Betmica, Kikibet or the other brands we cover can change quickly, and we want our listings to reflect what's actually available.
• General questions — Unsure how something works, whether it's a payment method, a bonus term, or the difference between UK-licensed sites and casinos not on GamStop? Ask, and we'll point you to the clearest answer we have, including our page on trusted non GamStop casinos in the UK where relevant.
• Feedback on our reviews — If you've used a site we've written about and your experience doesn't match what we've said, we want to hear it. Reader feedback shapes how we revisit and update our write-ups.
• Suggestions for coverage — If there's a brand, payment method or type of game you think we should be covering that we currently don't, let us know what you'd like to see.
• Partnership or editorial enquiries — If you represent an operator or a relevant business and want to discuss working with us, introduce yourself and outline what you have in mind.

What We Can't Do

We're a comparison and information site, not a casino, and not a customer support line for any of the brands listed here. That means a few things are outside what we can help with:

• We can't access, close or manage anyone's account with an operator — that has to go through the casino directly.
• We can't process withdrawals, resolve disputes over winnings, or intervene in a complaint between a player and a brand.
• We can't offer financial or legal advice about gambling activity.

If your enquiry relates to any of the above, we'll do our best to point you towards the right place to go, but the resolution itself sits with the operator in question.

A Word on Responsible Play

If you're getting in touch because gambling has become difficult to manage, please say so in your message. We're not a support service ourselves, but we take these messages seriously and will point you towards appropriate, independent resources rather than leaving it unanswered. Gambling should always stay within what you can afford, and support is available whether you play on GamStop-registered sites or elsewhere. All gambling content on this site is intended for readers aged 18 and over.

Why We Read Everything We Get

Our rankings and reviews — covering brands like Betmica through to Daytonaspin — are built from research into terms, licensing, payment options and game ranges. That process is never finished, and reader messages are one of the ways we catch things that have moved on since we last checked. If something you've told us changes a listing, we update it; we don't sit on corrections.

Thanks for taking the time to get in touch. Whatever the reason, a real person will read your message and reply.